Frequently Asked Questions

We offer a comprehensive range of food packaging equipment including: small bag vertical packaging machines (powder, granule, liquid, sauce), medium and large bag vertical packaging machines, pre-made bag packaging machines, bottle/can filling production lines, automatic cup filling and sealing machines, and complete automated packaging production lines. Our equipment covers various packaging formats from small bags to large bulk packaging (5-50KG).

Yes, as a turnkey solution provider, we offer comprehensive customization services. We can design and manufacture equipment tailored to your specific product characteristics, production capacity, packaging formats, and production line requirements. Our team provides complete solutions from design, R&D, manufacturing, to after-sales service.

Our production facility covers 69,000 square meters with over 30 technical team members. Delivery time depends on equipment complexity and customization level. Standard equipment typically takes 30-60 days, while customized turnkey solutions may take 60-120 days. We'll provide detailed production schedules during the quotation process based on your specific requirements.

Yes, we specialize in providing turnkey solutions (Turnkey-Solution). We can design and integrate complete production lines including packaging machines, filling equipment, sealing systems, metal detection, checkweighing, labeling, and auxiliary equipment. Our solutions cover the entire process from raw materials to finished packaged products.

You can contact us via WhatsApp (+86 183 5737 3686) or visit our website (kpack.com.cn) to discuss your requirements. We'll provide detailed equipment specifications, quotes, and production timelines. Our team will guide you through the entire process from consultation to installation and commissioning.

We offer various shipping options including sea freight, air freight, and land transportation. Delivery times depend on equipment size, destination, and shipping method. For international shipments, sea freight typically takes 20-45 days, while air freight takes 7-15 days. We'll provide detailed shipping options and costs in your quotation.

Yes, we ship worldwide and have experience with over 150+ successful application cases globally. We can arrange appropriate shipping methods and provide on-site installation and commissioning services. Our technical team can travel to your facility to ensure proper equipment setup and operator training.

We accept various payment methods including T/T (bank transfer), L/C (letter of credit), and other secure payment options. Payment terms are typically 30% deposit upon order confirmation, 40% before shipment, and 30% upon installation and acceptance. We'll discuss specific payment terms during the quotation process based on your project.

Our equipment is designed and manufactured according to international quality standards. We have rigorous quality control processes throughout design, manufacturing, and testing phases. All equipment undergoes comprehensive testing before shipment. We can provide relevant certifications and test reports upon request.

We provide comprehensive after-sales services including: equipment installation and commissioning, operator training, technical support, spare parts supply, and maintenance services. Our service team is available to assist with any technical issues and ensure optimal equipment performance throughout its lifecycle.

Yes, we can arrange equipment testing and trials at our facility or provide test runs with your specific products. This allows you to verify equipment performance, packaging quality, and production capacity before finalizing your order. Contact us to arrange testing sessions.

We serve multiple industries including: food and beverage, pharmaceuticals, cosmetics and personal care, agricultural products, and special medical foods. Our equipment solutions are designed to meet the specific requirements and regulatory standards of each industry.

You can reach us via WhatsApp at +86 183 5737 3686, visit our website at kpack.com.cn, or contact our domestic service email. Our team is available to discuss your equipment requirements, provide quotes, and answer any technical questions.

Please provide: product type and characteristics (powder, granule, liquid, etc.), packaging format and specifications, required production capacity (bags/hour or packages/hour), packaging material requirements, production line integration needs, and project timeline. The more details you share, the more accurate our quote and solution will be.

Yes, we provide comprehensive technical support throughout the entire project lifecycle, from initial consultation and equipment design through installation, commissioning, and ongoing operation. We offer operator training programs and can provide remote or on-site technical assistance to ensure optimal equipment performance.

Yes, factory visits are welcome by appointment. We're located at No. 1068 Chuangxin Road, Tongyuan Town, Haiyan County, Zhejiang Province, China. Our facility covers 69,000 square meters with advanced manufacturing capabilities. Please contact us in advance via WhatsApp or email to arrange a visit.